With the QMC range you can have Realtime displays and Historical reporting in a single package.

Realtime call waiting information updated approximately every 2 seconds, scheduled or immediate messages and half hourly reports are displayed on Wallboards and directly on Agents, Supervisors and Managers PC screens with AgentBoard+.

Data is displayed in threshold colours - green, amber, red and flashing red with an audible alarm (if desired) - making the information easy to interpret and keeping Agents well-informed of caller demand.

The QMC Clarity Realtime Window enables Supervisors and Managers to view live data for a number of different priority queues on their PC screens. Information is updated every 2 seconds and displayed in threshold colours - thus Management can assess current queue performance at a glance.

QMC Clarity + Agent allows Supervisors to see current individual Agent activity. The colour surrounding the Agents photo shows which mode they are in (E.g. Wrap up, On hold, Logged out, etc) and the timer shows how long they have been in that mode. This QMC module also provides excellent historical reporting of individual Agents.

Using a simple 'Point and Click' wizard QMC Clarity enables you to create reports quickly and easily, saving valuable time.

QMC Clarity Reporter allows you to:

• Customise your reports - you choose the datafields to be displayed so the reports are relevant to your business needs
• Schedule reports to be run automatically daily, weekly or monthly
• Create adhoc reports
• Choose between tabular or graphical reports, or a combination of both